Return Policy
We want you to have a hassle-free shopping experience. If you are not satisfied with your purchase, you can return the product under the following conditions:
Eligibility for Returns
Returns are accepted within 7 days of delivery.
The item must be unused, in its original packaging, and in resellable condition.
Items that are damaged, used, or missing parts due to customer negligence will not be eligible for return.
Return Process
Initiate a Return – Contact our support team at urbantrendz73@gmail.com within 7 days of receiving the order.
Approval & Instructions – Our team will review your request and provide instructions for returning the product.
Return the Item – Ship the product back to the address provided by our team. The return shipping cost will be covered by the customer unless the return is due to a defect or wrong item received.
Inspection & Refund – Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
Refund & Exchange Policy
Refunds will be processed via the original payment method or as store credit.
Exchanges are available for defective or incorrect items. If the desired item is unavailable, a refund will be issued.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
For any further queries, feel free to contact our support team.
